Frequently Asked Questions
What is an E-Ticket?
An e-ticket is an
electronic ticket. It
contains all the
information shown on a
paper ticket, but is
stored as an electronic
record in the airline's
computer system. When
the e-ticket has been
issued, the passenger
simply needs to print
out their receipt /
itinerary showing the
booking reference. At
the departure airport
the passenger goes
straight to the airline
check-in desk. The main
benefits to the
passenger are that e-tickets cannot be
lost; there is no need
to queue for tickets at
the airport, and
itinerary changes (where
permitted by the
airline) can be handled
more easily. This form
of ticketing is becoming
widespread, and the
International Air
Transport Association is
aiming for 100%
implementation of
e-ticketing worldwide by
the end of 2007.
Do I get discounts for Group Bookings?
In the first instance
email your requirements
or call us on
0208 090 8441. We will
try to find suitable
flights, and can then
contact the airline or
tour operator to confirm
the availability and
price. Please note that
with scheduled flights,
we advise against making
several small bookings
for groups of 10 persons.
Will I be acknowledged when my booking is
confirmed?
If you have booked a
scheduled flight, you
will receive an email
acknowledgment from us
shortly afterwards that
we have received the
booking. When the
booking reaches our
ticketing staff, the
card details are checked
and payment taken. When
your tickets have been
issued, you receive a
further email showing
your ticket numbers.
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What if I want to return to a different
airport?
Returning back to other
airport (not from where you departed) is
called an open Jaw situation. We can offer
or arrange an Open Jaw flight if available
after confirming from the authorities. For
more information contact us on 0208 090 8441.
How can I make my payments?
We
accept American
Express, MasterCard,
Visa (including Visa
Debit and Visa
Electron). You
can also deposit
your amount from/or
NAT WEST Bank.
What about my personal information security?
Yes, all the information
you provided to us will
only be used for booking
purpose only and will
not be disclose to any
person or company.
Will there be an extra charge for paying by
credit card?
We are pleased to accept
debit and credit cards.
On flight bookings there
is a 3% fee for credit
card payments.
How can I cancel the booking and claim
refund?
Yes, You can cancel a
booking but for that
purpose you have to pay a
cancellation fee. For
booking cancellation and
refunds details please
consult our
Booking Agents.
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Can I change my name on the ticket?
If you wish to make a
name change, please
contact us and we will
try to help. Most
scheduled airlines do
NOT permit name changes.
If a name change is
possible, additional
charges normally apply
after you make the change
for second time (Some
allow first time name
change free of cost).
Can I change my travel dates?
Please consult our
Travel consultants. If
your ticket does permit
changes, the airline
sometimes charge an
amendment fee. In
addition, we may
normally make a service
charge to revalidate or
reissue your ticket.
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For more queries please
feel free to contact us.
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